The TrainHR Course is approved by HRCI and SHRM Recertification Provider.
Overview: The presentation gives you action steps and processes that work.
Analyze the situation
When and how did it start - what happened?
Analyze your reaction - what do you have control over
What makes it difficult for you?
What is the problem from your perspective?
Strategies and steps to manage and handle the situation
Why should you Attend:
Their numbers are small but their impact is large
Habitual behavior that affects most of the people with who they come in contact
Frustrate and demoralize Loss of productivity and absenteeism
Companies lose customers or clients
Areas Covered in the Session:
4 Different Communication Styles
Adapt your communication to the one of the other styles
Identify the Types of Difficult People
Common Mistakes
Ways to be Manage "difficult" people
4 Steps When You Communicate Difficult People
Book Recommendations
Who Will Benefit:
HR Managers
Supervisors
Senior Management
Sales and Marketing
Leadership
Employee Relationship Manager
Staffing Manager
Instructor:
Valerie Pelan has been consulting and providing Executive coaching for over 10 years.
Event link : http://www.trainhr.com/control/w_product/~product_id=701858LIVE/?channel=ticketleap_october_2017_SEO
Contact Details:
NetZealous LLC, DBA TrainHR
Phone: +1-800-385-1627
Email: [email protected]