Effective Listening Skills training

By TrainHR (other events)

Thursday, September 27 2018 10:00 AM 11:30 AM

The TrainHR webinar is approved by HRCI and SHRM Recertification Provider.

Overview: In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes. 

Why should you Attend: By attending, you will understand how to even more effectively

Listen actively
Receive and provide constructive feedback
Resolve conflicts
Coach and mentor

Are you concerned about how others are receiving you as a manager?

Could you use a communication skills refresher,to perhaps help you take a new approach to your direct reports you find especially challenging? 

Would you like to leverage your value to your manager and to your organization? 

If you answered yes to any of these questions,then come laugh,listen and learn as Chris DeVany leads us all through those important topics,key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members and team's performance, adding to the bottom line 

Areas Covered in the Session:

Effective Listening / Understanding Before Being Understood

What is the Value of Listening?
Why People Don't Listen and the Consequences
How to Listen Effectively and Actively
Practice Listening Exercise
Responsibility of the Communicator in Being Heard

Constructive Feedback / Gaining Advice While Avoiding Conflict

The Value of Constructive Feedback
Why People Don't Give Feedback and the Consequences
How to Give Constructive Feedback
Practice Feedback Exercise
Guidelines for the Feedback Receiver

Resolving Conflicts / Dealing with Others Resistance

The Nature of Resistance
Types of Resistance
Typical Responses to Resistance
Approaching Resistance and How to Deal with It
The Keys to Effectively Resolving Conflicts

Making Coaching Work / Providing Guidance for Improving Performance

Characteristics of Effective Coaches
How to Coach Effectively
The Value of Careful Listening in Coaching
Being an Effective Role Model
Using Coaching to Improve Performance

Who Will Benefit:

Senior Vice President
Vice President
Executive Director
Managing Director
Regional Vice President
Area Supervisor

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. 


Event link :
Contact Details:
NetZealous LLC, DBA TrainHR
Phone: +1-800-385-1627
Email: [email protected]


Mailing Address

39658 Mission Boulevard, Fremont, CA 94539, USA.