The TrainHR Course is approved by HRCI and SHRM Recertification Provider.
Overview:
This webinar is designed to build the foundations of exceptional customer service skills for anyone that deals directly with customers.
Whether you deal with customers face-to- face or over the phone this webinar will help you maintain high-levels of customer satisfaction while minimizing conflict.
Understanding what customers truly want and need in a service experience is highlighted, what their true interests are and how to effectively demonstrate that your truly care about your customer is explored.
Why should you Attend:
want to meet customer needs and deescalate conflict
want to understand what customers truly or want or need in an interaction with you
need to build you or your teams empathy, acknowledgement and playback skills
Areas Covered in the Session:
Advanced poll questions of your experience with what customers want
Identifying best practices-what today's customers really want and expect in 2019 (based on experience and latest research)
The Interest based approach to communication & service - results, process and emotional interests that ALL customers need
The core critical skills of empathy, acknowledgement and play back to meet needs while minimizing conflict potential
How to reframe the service "forbidden" phrases into more customer-centric responses
Who Will Benefit:
Anyone who must Deal with Front Line Customers either Face to Face or over the Phone
Instructor:
Tony White is often referred to as the "people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills. "Energizing, practical, and relevant," describes his style of presentation. He has facilitated training workshops, delivered keynote addresses & facilitated high-level executive initiatives for a broad cross section of business, education, and government organizations for over twenty-five years.
Event link: https://www.trainhr.com/webinar/-702467LIVE?channel=ticketleap-july_2019_SEO
Contact Details:
NetZealous LLC, DBA TrainHR
Phone: +1-800-385-1627
Email: [email protected]